Shipping & Returns
PLEASE NOTE: All items are hand made and may not be available to post immediately. If we do not have one in stock it will be made for you - orders are usually dispatched within 10 - 14 business days.
If you require your item/s for a special occasion or by a specific date, please email or call 07813 776 274 prior to ordering to confirm that we can meet your requirements.
All order are sent using the Royal Mail Special Delivery service with adequate insurance for the value of the goods.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you need to reach us, please email us, alternatively, you can call on 07813 776 274
Postage within the UK is set at a flat rate of £8.00 and is sent Royal Mail Special Delivery. This is signed for delivery, which is insured up to £500 as standard, more if specified.
Please get in touch prior to ordering for any international orders to confirm postage and insurance options.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.